Confirmed “3 inch” T‑bolt clamps with seller, but received the wrong size and an invoice that never captured the agreed specs. When notified, the seller refused to correct the order, hid behind a vague invoice and chat ambiguity, and offered no real solution. Product description even conflicted with what we discussed, making pre‑shipment verification impossible. After weeks of back‑and‑forth, the seller still would not take responsibility or replace/refund the unusable clamps. Poor documentation, poor communication, and no willingness to fix mistakes. If accurate specs and post‑sale support matter, avoid this supplier.

Respuesta del proveedor:
First, we confirm that the T-bolt clamps you ordered were explicitly specified as "3 inches"—and the products we shipped to you are indeed 3 inches in size, which fully matches the order requirement you provided.
However, we note your feedback that the clamps are not usable for your 86mm outer-diameter pipe. It is important to clarify that you did not inform us in advance that the clamps would be used for an 86mm pipe; you only communicated your need for 3-inch clamps. Since we fulfilled the exact size you requested, we bear no responsibility for the mismatch between the clamps and your specific pipe application (a detail not shared during the order confirmation process).
We are willing to discuss possible solutions if you have further needs, but we hope to clarify that we have not deviated from the agreed-upon order specifications.
11 Oct 2025